Yvonne leads the customer support operations with a focus on triaging escalations, managing ticketing workflows, and ensuring system uptime. Responsible for monitoring system alerts, compiling weekly ticketing reports, and continuously improving support processes to maintain high levels of customer satisfaction and operational reliability.
Yvonne also manages logistics and content distribution for Athena’s Security Heroes podcast, ensuring episodes featuring public safety leaders are published and promoted across platforms. Her earlier experience at AT&T and Zip Appliance showcases her strong foundation in customer service and operational leadership.
