Bridging the Gap Between Corrections and Healthcare – Insights from Nicole Cremo
In a recent episode of the “Security Heroes” podcast, host Lisa Falzone had the opportunity to speak with Nicole Cremo, the Safety and Security Manager at Littleton Regional Healthcare. Nicole’s unique background as a former Lieutenant at the Grafton County Department of Corrections provides her with a distinct perspective on security in both correctional facilities and healthcare settings. Here are some key takeaways from their enlightening conversation.
The Importance of a Comprehensive Security Strategy
Nicole emphasized that while many people instinctively think of physical security measures—like metal detectors—when considering hospital safety, the real key lies in effective policies and training. She highlighted the significance of a robust workplace violence prevention program and clear procedures for handling emergencies and unruly patients. This proactive approach is crucial, as many security issues stem from interpersonal conflicts rather than external threats.
Heroic Actions in Crisis Situations
Nicole shared a poignant story from her time in corrections, illustrating the life-saving impact of quick decision-making. During an incident where an inmate attempted suicide, a fellow officer acted swiftly to intervene, ultimately saving the inmate’s life. This incident not only showcased the bravery of the officers involved but also the importance of teamwork and training in high-pressure situations.
Understanding the Root Causes of Incarceration
A recurring theme in Nicole’s experiences is the prevalence of unresolved childhood trauma among inmates. She noted that many individuals end up in the correctional system due to a lack of support and guidance during their formative years. By addressing these underlying issues, there is potential for rehabilitation and reducing recidivism.
Investing in Security Teams
Nicole’s message to hospital administrators was clear: invest in your security teams. She argued that the work of hospital security officers is often underappreciated, despite their critical role in maintaining a safe environment. Proper training and resources not only empower these officers but also enhance the overall safety of the healthcare facility.
A Unique Perspective on Healthcare Security
Transitioning from corrections to healthcare has provided Nicole with a fresh perspective on security challenges. Unlike the predictable environment of a jail, healthcare settings can present unpredictable situations where staff may feel vulnerable. Nicole noted that while inmates often understand the consequences of their actions, patients in a healthcare setting may not have the same awareness, leading to different dynamics in managing security.
Conclusion
Nicole Cremo’s insights bridge the gap between two seemingly disparate fields—corrections and healthcare. Her experiences underscore the importance of understanding human behavior, investing in security personnel, and implementing comprehensive safety strategies. As healthcare facilities continue to evolve, the lessons learned from both environments can help create safer spaces for patients, staff, and the community at large.
For more insights from Nicole and other security heroes, be sure to check out the full podcast episode on “Security Heroes”.