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Athena Security’s comprehensive FAQs on Weapons Detection and related security systems. Athena is at the forefront of proactive safety technology, offering a suite of integrated products designed to detect concealed threats, streamline operations, and support compliance—all in one intelligent platform.
Athena’s security platform isn’t just about detecting threats—it’s about enhancing visitor experience, boosting officer responsiveness, ensuring compliance, and delivering actionable insights through analytics.
Explore the questions below to learn how Athena’s systems work together to create a scalable, and intelligent security solution.
How should Apple iPads with Concealed Weapons Detection System or Athena’s visitor management system be prepared to prevent unwanted loss of connections or network outages?
Auto-join for networks should be turned off if you want Athena’s Concealed Weapons Detection System not to lose network connection. All saved networks on the Apple iPad should be forgotten, and automatic hotspot joining should be disabled to avoid unauthorized connections.
What California directive was recently issued regarding hospital security and weapons detection systems (January 2025)?
A new mandate requires all hospitals to deploy weapons detection systems in main lobbies and ERs by 2027, increasing the need for security infrastructure. (Only California) Note why California issued this is because OHSA requires all employers to safeguard their employees from the law in 1970.
What are the basic troubleshooting steps for X-ray devices?
Look for error code on screen and go from there. IF all troubleshooting does not fix the issue then powering the device off and back on, or reconnecting it through the associated app. If the issue continues, it should be escalated to the support team or the designated technical contact for further assistance.
How does the AI X-ray system enhance operator efficiency?
The AI X-ray system improves efficiency by consolidating walk-through and baggage scan images onto a single operator tablet, minimizing the need for multiple staff members. Additionally, it enables image feeds from multiple locations to be filtered into one centralized console, further streamlining operations and reducing staffing requirements. THe AI also automatically circles weapons on the screen for the operator to help save time.
What is the new “Local AI” feature for X-ray systems, and how does it work?
Local AI runs on top of existing X-ray systems and detects guns, knives, and ammo. It’s an AI Model that runs on an Apple IPad Pro 13 inches and it can stop the belt while the weapon is inside the system instead of when it’s coming out of the system.
What is the “Auto-Confirm AI” feature for X-ray systems?
The “Auto-Confirm AI” feature enables automatic validation of threats flagged by the AI, eliminating the need for manual operator input. This functionality accelerates screening workflows and enhances overall system efficiency.
What is the “Continuous Presence Monitoring” feature?
The “Continuous Presence Monitoring” feature stop accidental radiation exposure and ensures active supervision by detecting the presence of a guard. If no authorized face is recognized after a designated idle period, the Apple iPad automatically locks and may initiate shutdown of the X-ray system. To resume operation, a password or facial authentication is required. See AI X-Ray Video here
What are the benefits of faster detection with Local AI?
Faster detection using Local AI allows the system to halt the conveyor belt before potential threats pass through the X-ray machine—addressing a key vulnerability found in legacy systems. This capability also supports real-time customer input, enhancing responsiveness and operational control.
What is the “Crop & Zoom” feature in the X-ray feed?
The “Crop & Zoom” feature allows operators to triple-tap the X-ray feed to focus on specific areas by cropping or zooming in. While the display adjusts for closer inspection, the AI continues to analyze the full image, ensuring detection accuracy remains unaffected.
What happens if the belt stops too late on legacy (non-Athena) X-ray systems?
On certain legacy X-ray systems, if the belt stops too late, potential threats—such as weapons—may have already exited the scanning area. This creates a risk that prohibited items could be accessed before detection or intervention is possible.
What causes X-ray belts to stop functioning?
X-ray belts typically stop due to oversized or jammed bags activating internal safety sensors. This automatic shutdown is a built-in protective feature designed to prevent equipment damage and ensure safe operation—not a system malfunction.
What is the X-ray Continuous Presence Monitoring feature?
The Continuous Presence Monitoring feature automatically shuts down the AI X-ray system if the operator is absent during an emergency. This safety mechanism helps prevent accidental radiation exposure to visitors by ensuring the system does not remain active without supervision.
What happens if the X-ray station is left unattended by the officer?
If the officer leaves the X-ray station unattended, the connected Apple iPad automatically locks, a notification is sent to the appropriate personnel, and the X-ray system shuts down. This protocol helps prevent accidental radiation exposure and unauthorized system use.
Does the AI model enhance object detection speed during X-ray scans?
Yes. Athena’s locally deployed AI model identifies potential threats—such as firearms, knives, and ammunition—in real time. It operates faster than standard manufacturer systems, enabling quicker belt stoppage before the item exits the X-ray machine.
Can Athena’s AI integrate with third-party X-ray systems?
Yes. Athena’s AI layer is compatible with any X-ray system, whether or not the system includes its own built-in AI. This flexibility allows organizations to enhance threat detection capabilities without replacing existing hardware.
Can AI-detected X-ray alerts be automatically confirmed?
Yes. Athena’s system includes a configurable setting that allows automatic confirmation of alerts when the AI identifies a verified threat—such as a weapon—reducing the need for manual intervention.
How long does the Athena team stay on-site after a Visitor Management System (VMS) installation?
Following the installation of the Visitor Management System (VMS), the Athena team typically remains on-site for a minimum of two days. This post-installation presence helps ensure the system is properly configured for the organization’s needs and allows time to address any technical or procedural issues before final handover.
What information is extracted from the Visitor Management System (VMS) when scanning a passport or driver’s license?
The information extracted during a passport or driver’s license scan depends on the customer’s configuration preferences. Data is securely encrypted and saved based on selections made by the organization.
For passports, details are pulled from the Machine-Readable Zone (MRZ), while driver’s licenses use the PDF417 barcode format. Commonly extracted fields include:
Full name
Country code
Passport or driver’s license number
Date of birth
Gender
Expiry date
Height (from driver’s license)
Organizations have full control over which data points are captured and stored.
How does the department selection feature work in the Visitor Management System (VMS)?
The department selection feature in the VMS offers flexible configuration options for administrators. Admins can:
Enable or hide department dropdown menus
Restrict visibility of specific departments to visitors or managers
Disable free-text input to ensure standardized department selection
These controls help tailor the visitor experience and maintain data consistency across the system.
How do scheduled visitors check in using an Apple iPad in the Visitor Management System (VMS)?
Scheduled visitors can check in by scanning their driver’s license or passport using the Apple iPad interface. The VMS verifies appointments through integration with Epic, CSV uploads, or manual entry by staff.
Once verified, the system captures a photo of the visitor and may send SMS alerts to notify the designated host of their arrival.
What is the “Conference Visitor” check-in flow in the Visitors Management System (VMS)?
The “Conference Visitor” check-in flow is designed to streamline registration for events such as conferences or meetings. Visitors pre-register in advance and receive a unique QR code.
Upon arrival, the check-in process includes:
Scanning the QR code
Capturing a photo of the visitor
Automatically printing a visitor badge
This feature enables efficient, contactless check-ins for mass visitors while maintaining security and professionalism.
Can conference visitors check in without a QR code in the Visitor Management System (VMS)?
Yes. If a QR code is unavailable or fails to scan, conference visitors can manually enter their unique visitor ID to complete the check-in process. This ensures a smooth experience even in cases of technical issues or forgotten codes.
Can conference attendees be imported via a spreadsheet?
Yes. You can import attendees using a CSV file or by sharing a self-registration link with them.
Can the Apple iPad scan both passports and driver’s licenses in the Visitor Management System (VMS)?
Yes. The Apple iPad supports scanning of both passports and driver’s licenses within the VMS. Passport scanning is performed using the front-facing camera and is currently supported in over 20 countries.
Can visitors receive both a printed badge and a digital pass via SMS in the Visitor Management System (VMS)?
Yes. The Visitor Management System allows managers to configure settings to issue printed badges, send SMS confirmations, or provide both options—ensuring flexibility in visitor access and identification.
Can the visitor experience flow in the Visitor Management System (VMS) be simplified by removing phone number prompts and other screens?
Yes. Administrators can streamline the check-in process by removing phone number prompts. However, this adjustment will disable the delivery of digital passes and SMS notifications. The Hospital VMS can be customized for your user experience.
What is the optimal distance between Weapon Detection System (WDS) poles to prevent false alerts?
The recommended spacing between WDS poles is 28 to 36 inches. Maintaining this distance helps minimize false beeping or inaccurate alerts, ensuring reliable system performance.
What is the new outbound detection feature in the Weapon Detection System (WDS)?
The outbound detection feature leverages advanced body tracking to automatically identify individuals exiting a facility. Unlike traditional methods, it eliminates the need for manually drawn boundary lines, enhancing detection accuracy and simplifying the setup process. This feature then sends outbound and inbound alarms in the reporting console.
What is the “Other Description” setting in WDS?
The “Other Description” setting allows for the input of custom text when confirming alerts that are categorized as “Other.” This capability helps to improve the accuracy of IRR reports and enhances overall data tracking.
What should be done when an WDS controller device isn’t sending images?
When an Controller WDS device is not sending images, the following steps are recommended:
Verify if the unit is outdated or if it lacks cellular connectivity.
Reboot the Apple iPad Pro 13 Inches.
Review the deployment settings.
Verify all network configurations.
What objects can X-Ray with Local AI detect currently?
The X-Ray Local AI is currently capable of detecting knives, guns, and ammunition. The list of detectable objects is expected to expand as Athena’s extensive image dataset continues to grow.
The standard troubleshooting for overheating and power unplug alerts on Apple iPads involves the following steps:
Check for overheating alerts in the backend.
Ensure electric plugs are replaced with Apple certified plugs like Anchor plugs.
If issues persist, replace the Apple iPad.
Can alerts be customized or prioritized by object type?
Yes, the system allows for the customization and prioritization of alerts by object type. This capability includes full annotation filtering, which enables the user to filter alerts for specific objects, such as knives or firearms.
When are software updates deployed?
Software updates are typically deployed between 1 a.m. and 3 a.m. Central Time to minimize disruption for clients. Dedicated support staff are also on standby throughout these rollout windows. Customers may request no updates except for critical security ones.
What is the difference between P2P and WebSocket?
The primary difference lies in their connectivity requirements:
P2P (Peer-to-Peer): With this technology, the Apple iPads can communicate directly with each other, eliminating the need for a router or Wi-Fi.
WebSocket: This technology requires an active internet connection and additional infrastructure to function.
Will future devices be locked by default?
Yes, all operator and controllers devices will be locked by default. If a device is powered down, a manual reboot is required to restart it.
Can admins view IRR (Incident Response Report) IDs without changing the form?
Yes, administrators can view Incident Response Report (IRR) IDs without modifying the form. This is accomplished by using the “Show Incidents” feature within the Athena Control Center (ACC) or by accessing backend reporting.
What are the risks of unlocked Apple iPads?
An unlocked Apple iPad is vulnerable to unauthorized access, which can lead to several security compromises. These include:
Manual passcode changes.
The removal of the MDM (Mobile Device Management) profile.
A loss of remote management capability.
Are clients responsible for their own chargers and cables?
Yes, clients are responsible for providing their own chargers and cables.
What is the new always on Local Sync (peer-to-peer) feature?
The new Local Sync (peer-to-peer) feature ensures that the system remains updated and operational even if the main server or internet connection is down.
Can the Apple iPad detect internet issues during check-in?
Yes, the Apple iPad is capable of detecting internet issues during the check-in process. This is due to a built-in connectivity check that runs at that time.
What does the visitor see on the screen in conference mode?
When the system is in conference mode, the screen initially displays the prompt “Please scan your QR code.” After the scan, the visitor is guided through a process to take a photo, confirm their information, and receive a printed badge. The system then automatically resets for the next visitor.
What is “Question Mode” in Telepresence?
“Question Mode” allows users to ask common questions, such as “Where is the bathroom?” The hologram then responds via video or voice, which helps to enhance the visitor’s experience.
How does “Object Detected” work with Telepresence?
When paired with a Weapon Detection System (WDS), the system can provide a verbal warning, such as “Please wait for assistance,” if a potential threat is detected. This feature helps to reduce the workload for on-site staff.
How does the “License Scan” feature enhance visitor management?
The “License Scan” feature automatically inputs a user’s information into the system when they scan their license. This feature is integrated with Telepresence and the rest of the system for a seamless experience.
Is voice interaction required for Question Mode in Telepresence?
No, voice interaction is not required. Visitors can also tap on pre-set questions on a nearby Apple iPad to receive the same answers.
Can Question Mode in Telepresence be triggered automatically?
Yes. If face detection is enabled, a welcome video can automatically play when a person approaches the system.
How does Telepresence work with Weapon Detection Systems (WDS)?
When a WDS detects an object, such as a weapon, the Telepresence system can automatically deliver a security message like, “Object detected. Please wait for assistance.”
What is the benefit of this integration in Telepresence?
This integration reduces the need for officers to verbally respond to every detection, allowing them to focus on higher-priority tasks.
How does the Telepresence system respond when a license is scanned during check-in?
When a license is scanned during check-in, the Telepresence avatar can automatically play a welcome video.
Can the Telepresence welcome video be customized for specific individuals?
Yes. There are two types of welcome videos: a global video that plays for all visitors, and a custom video that can be tied to specific individuals, such as VIPs, via the Customer Relationship Management (CRM) system.
How should the sales team present Telepresence features to potential clients?
The sales team can present the features as follows:
Question Mode: Ideal for lobbies to create a “human touch” without the need for on-site staff.
Object Detected: Reduces officer workload by automating interactions with the WDS.
License Scan: Can impress clients by providing personalized greetings for VIP guests.
What are the three new Telepresence features that have been introduced?
The three new features are:
Question Mode: Allows visitors to ask common questions via an Apple iPad.
Object Detected: Plays automated messages when a weapon is detected.
License Scan: Triggers personalized greetings via ID scanning.
What are the key features of the new Telepresence?
The key features of the new Telepresence system are:
Reduces the need for on-site staff.
Enhances the guest experience.
Supports VIP-specific messages.
Automates entry workflows.
What are the AR glasses and how do they work with the Athena system?
The Athena AR (Augmented Reality) glasses display real-time alerts that are pushed from the Entryway app. This allows a user to receive notifications and maintain situational awareness hands-free, as alerts appear directly on the lenses.
How do the glasses connect to a device?
The glasses connect to a device through a series of steps:
A Bluetooth connection is established with the Entryway app.
Both lenses are then paired.
Notifications are allowed on the iOS device to enable the display of alerts.
Do the AR glasses require an internet connection?
Yes, the AR glasses need an internet connection to receive notifications.
What devices are currently supported for the AR glasses?
The AR glasses are currently supported on Apple iPhone. Apple iPad devices are currently being tested for compatibility.
What kind of alerts appear on the AR glasses?
The AR glasses display a variety of alerts, including:
Object detection
Offline/connectivity alerts
Manual admin/dispatch alerts
Additionally, any alert that is visible on the Athena Alert Page will also appear on the AR glasses.
Can custom messages be sent to the AR glasses manually?
Yes. custom messages be sent to the AR glasses manually when an Admin sends custom messages to the AR glasses through Athena’s web-based interface. The messages are limited to five lines, with a maximum of 23 characters per line.
What are the use cases for the AR glasses?
The AR glasses can be used in various scenarios, including:
Security: AR Glasses Allows security officers to receive hands-free alerts.
Hospitals/Corporate: Enables silent dispatch alerts for staff.
Mass Notifications: Provides a way to immediately communicate critical event information.
Communication: Replaces traditional radio broadcasting with direct unicast communication.
Can the AR glasses be integrated with an existing mass notification system?
Yes. Athena provides an API for integrating the AR glasses with third-party mass alert tools.
What is the data flow for the AR alert glasses?
The data flow for the AR alert glasses is as follows: Athena Cloud sends information to the Entryway App (on a mobile device), which then communicates with the AR glasses via Bluetooth. The Entryway App acts as the central communication bridge.
Where can the Entryway Security App be downloaded?
The Entryway Security App is available for download on the iOS App Store. An Android version is coming soon or is currently under testing. Users can find the app by searching for “Entryway Security” in their respective app store.
What other functions does the Entryway App have besides receiving alerts?
In addition to receiving alerts, the Entryway App also allows users to:
View alert history, which can be filtered by date, type, or status (confirmed/unconfirmed).
Manually confirm or deny threats.
See station-specific data.
Communicate with the AR glasses.
Are there any security improvements in this new update?
Yes, the new app version includes several security improvements, such as:
Anti-jailbreaking protection to ensure the app’s integrity.
Enhanced iOS-level security encryption to prevent data loss in the event a device is lost or stolen.
Authentication for notification APIs to ensure secure communication.
Are the AR glasses safe for long-term use?
Yes, the AR glasses are designed for safe long-term use. The display is positioned just above eye level to avoid disrupting the user’s line of sight and to minimize stress and distraction. Additionally, the glasses do not use a camera, which makes them compliant with regulations in camera-restricted areas.
Can the AR glasses solution work offline?
No, the AR glasses must be online to function.
Why is the display only visible in one lens?
Both lenses of the AR glasses need to be paired via Bluetooth. If only one connects, you should go to your device’s Bluetooth settings and manually pair both the left and right lenses. If the issue persists, try restarting the app.
What are the character and line limits for manual messages?
Manual messages are limited to a maximum of five lines, with 23 characters per line. This ensures the message properly fits the display on the AR glasses.
Can custom messages be sent to glasses?
Yes. Custom messages can be sent directly to selected AR glasses using the web interface or API. These messages are limited to five lines, with 23 characters per line.
Can customers control which alerts are displayed?
Yes. Alerts are fully customizable based on a client’s request. By default, only critical alerts are shown, but additional alerts can be enabled depending on the specific use case.
Can multiple glasses receive the same alert?
Yes. Alerts can be configured to be sent to a specific pair of glasses, a designated group, or to all glasses associated with the account. Distribution can be managed using the web tool or API.
Are the AR glasses secure if lost or stolen?
Yes, the AR glasses are designed with security in mind. Recent updates have added several protective features, including:
Anti-jailbreak measures to prevent unauthorized software modifications.
Data protection on the device and app to secure information.
No stored alert history on the glasses themselves, so no sensitive data remains on the device if it is lost.
Is this solution only for weapons detection systems?
No, the AR glasses can be used for a wide range of applications beyond weapons detection. They are a versatile tool for any situation where real-time updates can improve performance. Other uses include:
Security officer alerts
Call center notifications
Hospital staff coordination
Retail or operations teams
Can clients use their own mass notification system with this?
Yes. Clients can integrate their existing mass notification system with the AR glasses. Athena provides an API key that allows alerts from third-party systems to be instantly pushed to the glasses.
What is the new AR glasses integration?
Athena now supports AR glasses that display alerts from the Entryway Security app. These alerts are pushed in real-time for purposes such as threat detection, mass notifications, or dispatch messages.
What about users who wear prescription glasses?
Users can have custom prescription lenses made for the AR glasses. Official prescription with PD will be required.