Over the past 6 months, the second largest Emergency Department by patient volume, has operated the Athena platform and collected the data points around visitor and patient volume, alarm rates driving secondary screening needs, and what is the appropriate amount of labor? The benefit of utilizing Athena’s patented AI features to ensure proper operations and efficiency has enabled the lower staffing levels than industry standards, who utilize competing weapon screening technology. The healthcare system located in FL currently operates four (4) separate Weapons Detection Lanes at their main campus with two (2) additional lanes being implemented in October 2024.
Traffic Count and Alarm Rate Analysis
The data collected over the past months reveal insightful patterns regarding traffic and security alarms across different entry points:
- DE Garage Entry:
- Volume: 30,334
- Hourly Volume: 484
- Alarm Rate: 33%
- Pediatric Emergency:
- Volume: 13,617
- Hourly Volume: 162
- Alarm Rate: 37%
- Pavilion for Women and Children:
- Volume: 14,159
- Hourly Volume: 334
- Alarm Rate: 33%
- Adult Emergency:
- Volume: 16,117
- Hourly Volume: 169
- Alarm Rate: 48%
These statistics highlight not only the patient volume but also the effectiveness of the security measures in place, as evidenced by the alarm rates at each entryway.
Security Level and Operational Procedures
The ED has implemented tailored security protocols across its various entry points. Both the DE Garage and Pavilion for Women and Children (PWC) Entries are calibrated to detect larger weapons, while the ED entries focus on smaller items like pocket knives, aligning with the need to minimize nuisance alarms. A notable strategy in this approach is the “Carousel Method,” which involves having individuals divest their bags and proceed through security again, thus enhancing the screening process without overwhelming the staff.
Staffing Model
The current staffing model allocates one officer per lane, with an additional officer deployed during peak hours at the DE Entry to manage the influx of employees. This ensures that every entry point remains staffed around the clock, except for the PWC, which operates from 5 AM to 8 PM.
The Security Director attributes the success of this staffing model to several key factors:
- Ease of Use: The interface of Athena’s system simplifies operations for the frontline team.
- Operational Insights: Data analytics facilitate optimal labor utilization.
- Support from Leadership: Continuous backing from management fosters an efficient working environment.
- Clear Communication: Ongoing dialogue about expectations and clear signage enhances visitor experience.
- Comprehensive Training: Regular training sessions, both facilitated by Athena and on-the-job, keep staff updated on best practices.
- AI Oversight: Athena AI monitors the rescreening process and ensures compliance with detection protocols.
- Optimization of Security Standards: The system’s capabilities allow for fine-tuning of sensitivity and nuisance alarm rates.
Conclusion
The integration of the Athena platform into emergency department operations has proven to be a game-changer, enhancing both security and staffing efficiency. By leveraging data analytics and AI, the department can not only meet industry standards but also exceed them, ensuring a safe and streamlined experience for all patients and visitors. As the healthcare system continues to expand its capabilities with additional Weapons Detection Lanes, the lessons learned from this staffing study will guide future enhancements and operational strategies.